Campervan Rental Terms, Conditions and Fees

Conditions of Hire

• If you confirm your reservation before May 31st; In 2024, the early bird price is 110 euros per day for a caravan from Istanbul or Izmir. (We have better deals for Antalya.)

• 20 percent of the total payment is taken as a deposit for confirming the dates on which you want blocks.

• The final payment will be made in cash upon delivery of the vehicle and an additional deposit of 600 euros will be required.

• In case of cancellation or date change 30 days before the reservation date, the full deposit and half of the deposit will be refunded 15 days before the reservation date, and in case of cancellation or date change 14 days or less, the deposit will not be refunded.

• It is sufficient to have held a guest B driving licence (motor vehicle driving licence) for at least 2 years and the driver must be at least 25 years old.

• The vehicle is insured and insured.

• Punctures and windows that have not been broken in an accident are not insured.

• Important note: There are pick-up points in Istanbul, Izmir, Ankara or Antalya.

• However, for delivery to another place or airport, an additional 120 euros will be charged.

• We have roadside assistance, but it should be noted that sometimes it can take longer for assistance to reach an area outside the residential area.

• For more information, please feel free to contact us via WhatsApp, Messenger.

• +90544 627 07 37

• The renter is required to provide a front and back photo of the driver's license and a certificate of good conduct.

• The deposit fee for our vehicle is 600 euros. If you receive this prize; You can give it to the operator in cash. This fee will be deducted if, after the delivery of the vehicle, there is material damage to the vehicle that does not exceed the deposit amount, and if there are tolls above 1 euro, these fees will be deducted from the deposit and will be refunded to you after 10 days.

• Although the pick-up and delivery time of our vehicle is the same, the earliest is 10:00 in the morning. (Otherwise, 10 euros will be deducted from the deposit for each hour of delay.)

• Our goal is to keep the promise to the next tenant.

• The fuel is delivered in full and received in full.

• The fresh water tank is delivered full or half full/half empty.

• The waste water tank is delivered empty, it is accepted empty. (Otherwise, 10 euros will be deducted from the deposit.)

• Our vehicle is reversed with interior and exterior cleaning. It is received with an interior cleaning.

• (Otherwise, 20 euros will be deducted from the deposit.)

• It is dangerous to exceed the 88 km/h limit in heavy caravan vehicles. GPS tracking system is used in our vehicle. And a warning is issued when the speed of the vehicle exceeds 88. And if you exceed 88 km/h, there is a penalty of 1 euro.

• Our vehicle is serviced every 2 months and inspected by our master craftsmen after each rental.  Although it is not a problem with the vehicle, since it is a vehicle in constant motion and there can be many user errors, as well as many environmental factors that influence this situation. The user should accept the risk that there may be many unforeseen, simple, or complicated problems due to their error.

• In case of such issues, our CampervanTurkey.com and operators take an active role in 24/7 support; will direct you to the nearest service point for technical support during business hours. If it is outside of business hours, it will be postponed to the morning of the next day. Since we CampervanTurkey.com cannot know the cause of this problem, it has no responsibility in the process between the tenant and the operator in resolving such complaints. There can be many environmental factors that can cause this situation, and you accept that you are aware of the fact that you are renting by taking into account all the problems that may arise due to user error.

• Due to these situations, no cancellation or refund will be made. For the cancellation and refund policy, you should read the cancellation and refund policy in the "Terms and Conditions" section at the bottom of our website.

• As a "CampervanTurkey.com", our main task is to match real caravan owners and those who want to rent on this platform with a secure payment system. A person who doesn't actually own a caravan can't place an ad on CampervanTurkey.com. This is because, after the application request, vehicle registration and identity card information will be requested from the owner of this caravan. If he does not provide these documents, that person will not receive permission to register on the site. Apart from that, however, "CampervanTurkey.com" does not give any assurances about the equipment of the caravans. Therefore, "CampervanTurkey.com" cannot be held responsible for problems arising from defects or inadequacies in the technical and mechanical equipment of a caravan.

• On the platform "CampervanTurkey.com" there are many caravans and owners with different models and equipment in many regions of Turkey. For this reason, the lease agreement of each of them differs from each other. If you find that the "Terms and Conditions" section on the vehicle's page does not contain enough information, please contact us before booking and request a copy of the operator's contract.

• General Features:

• Our campervan models Fiat Ducato, Peugeot Boxer and Citroen Jumper, Volkswagen crafter have been preserved by redesigning the interior of the vehicles.

• All conversions will take place from 2023.

• Our caravans are ideal for those who want more comfort and for large friends and families. All our caravans have a 2+1 or 3+1 caravan permit and you can legally travel for 3 people. It has a capacity of 2 + 1 or 3 + 1 beds.

• In the caravan, while enjoying your holiday, you can also access all TV channels with Android TV.

• With the Gas-Truma combi or Eberspaecher system, which is one of the most important features, you can access hot water in the bathroom and kitchen at any time without having to go to a private electricity or caravan camping center.

• Specifications:

• Vehicle Feature: Our campervan model vehicles have a 2.2 engine and can be operated with a Class B driving license and diesel fuel.

• Although the average fuel consumption in our vehicles with MANUAL transmission varies depending on usage, it is between 8-10 LITERS per 100 km.

• There is a rear view camera, a Bluetooth system and air conditioning in the car. (The maintenance and defects of our vehicles are constantly checked and corrected. Our vehicle tyres are renewed seasonally.)

• Equipment of the caravan:

• Hot water (Combi), toilet, bathroom, space heater (Combi), stove (Dometic), cupboards, 90 litre fridge with 12 volts, Fiamma awning, 220 V socket, WC (WC), 260 litre fresh water tank, 150 litre dirty water tank, automatic waste water drainage system and smart control panel, TV, bed cinema, swivel front seats and gas water heater are provided in addition to an outdoor shower.

• Energy system:

• In total, there are 290W monocrystalline solar panels and 400mAh gel live batteries.

• At the same time, the vehicle has a cruise charging mechanism. In other words, on non-sunny days, the vehicle can recharge its life batteries while driving. Or we can easily charge the caravan at any outlet with a 220V input.

• Cleaning:

• We kill all bacteria by using our ozone devices in our vehicles before each delivery and then make sure they are thoroughly wiped down with the necessary chemicals and disinfectants.

• In order to provide a good experience for our caravanners, as a Campervanturkey family, kitchen utensils, bedding utensils and camping chairs and tables are provided free of charge.  You can call our 24/7 support hotline and get answers to all your questions and technical support.

• Important note :

• Dear caravan tenants,

• The advance payments to be made to us will apply to the allocation of the vehicle you wish to you on the dates you have specified and it will not be possible to return it.

• Please ensure that the vehicle and all equipment of the vehicle are complete and complete when you make the final payment to the vehicle owners.

• They are the addressee of the vehicle owners during and after the handover of the vehicle.

• Thank you.